FAQ
DO YOU HAVE A QUESTION?
Check our 'practical information' section to find the answer you need about your event Trail du Saint-Jacques by UTMB.
BEFORE THE RACE
If you have completed the registration process but haven't received a confirmation email, there could be several explanations. First, please check if the payment has been successfully processed and your account has been debited. If you haven't been charged, try the registration process again. If the payment has been successfully processed and you still haven't received a confirmation email, please don't hesitate to contact us through our contact form here.
You have the option to cancel your registration at any time through your runner's account. If you haven't opted for the cancellation insurance, no refund will be possible. If you have purchased this insurance, you may be eligible for a full refund of the registration fees based on the terms and conditions of the insurance.
Registration is personal. No bib transfer or deferral to the following year will be possible.
Please note that even in case of injury, it will not be possible to transfer or defer your registration.
To validate your registration, we need a valid medical certificate before June 1st. This certificate should be submitted directly on Dokeop, following the email you received for this purpose.
Here are the conditions for your medical certificate to be considered valid:
- It must be valid on the day of the race (valid for 12 months).
- It must be written in French or have a translation in French.
- It must include one of the following mentions: "course à pied", "sport", "athlétisme", and "en compétition".
- It should bear the signature and stamp with your doctor's N. RPPS number.
The bibs for all the races must be collected at the UTMB Village, at the Hôtel Départemental in Le Puy en Velay. No bibs will be distributed at the starting point of the race. The race bib must be collected personally by the registered runner; it is not permissible for someone else to pick up the bib on their behalf.
You can find the bib pick-up schedule in the race page:
Shuttles departing from Le Puy en Velay will be arranged to transport the runners to the starting line. Reservation is MANDATORY and included in the registration fee (except for Rando). You can modify your shuttle reservation until May, 15th.
Shuttles will leave from Parking de Cluny, boulevard de cluny.
No shuttle service is organized after the race.
You can find all the detailed information in the race page:
DURING THE RACE
Check the list of the mandatory equipment HERE
You will be given a spare bag when collecting your number that you need to drop at the start line
ULTRA - 100M : You will find your bag at Saint Jean Lachalm Ohter races : You will find your bag directly at the start line
Please note : You will be able to pick up your drop bag at the Quincieux gymnasium (less than a kilometre from the finish line).
We would like to remind you that it is obligatory to be in possession of individual accident insurance which covers any eventual costs for search and rescue In France. We remind you that this insurance is not included in the registration fee.
Learn more about the UTMB Group repatriation insurance here.
Please note that this insurance does not replace the cancellation insurance or the other way around.
AFTER THE RACE
Being a finisher in one of the Trail du Saint Jacques races allows you to earn running stones:
- Ultra du Saint Jacques: 4
- Grand Trail: 3
- Maratrail: 2
- Les Chibottes: 1
Following the race, you will also have a valid UTMB Index in the chosen race category (visible on your My UTMB account).
You'll find below the list of after race services :
- Meal (book until May 1)
- Physiotherapy
- Showers
For your information, showers and drop bags will be available after the race at the Quincieux gymnasium (less than a kilometre from the finish line).
