FAQ

The races are now fully booked (except for 100M Ultra) . There are no waiting lists or bib transfers. Find out more in our registration conditions HERE

If you have completed the registration process but haven't received a confirmation email, there could be several explanations.

First, please check if the payment has been successfully processed and your account has been debited. If you haven't been charged, try the registration process again. If the payment has been successfully processed and you still haven't received a confirmation email, please don't hesitate to contact us through our contact form here.

To validate your registration, please follow the steps below:

• Visit the PPS website to start your journey 3 months before the start of the race: PPS
• Complete the suggested modules
• At the end of the journey, you will receive your PPS code
• Log in to your MyUTMB account to access your registration and paste the PPS code into your dashboard (Section: Registration Status).

Runners may cancel their registration at any time via their runner's area.

• If you HAVE taken out the cancellation insurance, depending on the reason for cancellation, you may be entitled to a full refund. To do so, you need to access your registration dashboard and click on Apply for a refund to cancel your registration and fill out the refund request form which will be addressed to the insurance. ATTENTION: before cancelling your registration, please make sure you have read the general terms and conditions HERE.

• If you have NOT taken out the registration cancellation insurance, no refund will be possible. You can check our registration conditions here. To cancel your registration, access your registration dashboard and click on the Cancel my registration button.

Registration is personal. No bib transfer or deferral to the following year will be possible.
Please note that even in case of injury, it will not be possible to transfer or defer your registration.

GPX files will be available for download from the race pages a few days before the event. Some of the trails used are private. For safety reasons, we are not going to communicate GPX files in advance.

Shuttles departing from Le Puy en Velay will be arranged to transport the runners to the starting line. Reservation is MANDATORY and included in the registration fee (except for Rando). You can modify your shuttle reservation until May, 15th.

No shuttle service is organized after the race.

Being a finisher in one of the Trail du Saint Jacques races allows you to earn running stones:

• Ultra du Saint Jacques: 4
• Grand Trail: 3
• Maratrail: 2
• Les Chibottes: 1

You'll find below the list of after race services :

• Meal (By reservation only)
• Physiotherapy
• Showers

For your information, showers and drop bags will be available after the race at the Quincieux gymnasium (less than a kilometre from the finish line).