FAQ

If you have completed the registration process but haven't received a confirmation email, there could be several explanations.

First, please check if the payment has been successfully processed and your account has been debited. If you haven't been charged, try the registration process again. If the payment has been successfully processed and you still haven't received a confirmation email, please don't hesitate to contact us through our contact form here.

Before registering, make sure you have an active MyUTMB account. You can find all the account setup information for MyUTMB here

If you are attempting to register during the priority registration period and you do not have a valid UTMB Index, please try again from August, 14th.

If during your registration process the page is looping, please try using a different device and/or browser. We recommend using a computer and the Chrome browser to optimize your registration process. If your payment has been declined, please try again with a different credit card or contact your bank.

Registrations open on August 12th for runners with a valid UTMB Index, and then on August, 14th for everyone on a first-come, first-served basis, without pre-registration or drawing. The registration period will continue until all the bibs available are sold.

To validate your registration, please follow the steps below:

• Visit the PPS website to start your journey 3 months before the start of the race: PPS
• Complete the suggested modules
• At the end of the journey, you will receive your PPS code
• Log in to your MyUTMB account to access your registration and paste the PPS code into your dashboard (Section: Registration Status).

Runners may cancel their registration at any time via their runner's area.

• If you HAVE taken out the cancellation insurance, depending on the reason for cancellation, you may be entitled to a full refund. To do so, you need to access your registration dashboard and click on Apply for a refund to cancel your registration and fill out the refund request form which will be addressed to the insurance. ATTENTION: before cancelling your registration, please make sure you have read the general terms and conditions HERE.

• If you have NOT taken out the registration cancellation insurance, no refund will be possible. You can check our registration conditions here. To cancel your registration, access your registration dashboard and click on the Cancel my registration button.

Registration is personal. No bib transfer or deferral to the following year will be possible.
Please note that even in case of injury, it will not be possible to transfer or defer your registration.

You will be given a spare bag when collecting your number that you need to drop at the start line

ULTRA - 100M : You will find your bag at Saint Jean Lachalm, then at the finish line. Other races : You will find your bag directly at the finish line

Please note : After the race, you will be able to pick up your drop bag at the Quincieux gymnasium (less than a kilometre from the finish line).

Check the list of the mandatory equipment HERE

We would like to remind you that it is obligatory to be in possession of individual accident insurance which covers any eventual costs for search and rescue In France. We remind you that this insurance is not included in the registration fee.

Learn more about the UTMB Group repatriation insurance here.

Please note that this insurance does not replace the cancellation insurance or the other way around.

Being a finisher in one of the Trail du Saint Jacques races allows you to earn running stones:

• Ultra du Saint Jacques: 4
• Grand Trail: 3
• Monistrail: 2
• Les Chibottes: 1

You'll find below the list of after race services :

• Meal (By reservation only)
• Physiotherapy
• Showers

For your information, showers and drop bags will be available after the race at the Quincieux gymnasium (less than a kilometre from the finish line).

Drop bags that are not collected after the race will not be sent (even if the runner pays the shipping).